WunderGuide

Your Privacy, Our Promise

Last updated: November 10, 2025

1. Who We Are

This Privacy Policy explains how JNSQ Labs Holdings LLC dba WunderGuide (“JNSQ”, “we”, “our”) collects, uses, and protects your information when you use the WunderGuide mobile and web apps (the “Service”).

2. Information We Collect

  • Account Details. Email address, hashed password, and optionally your name and profile preferences.
  • Voice Input. Microphone audio you choose to share, sent to third-party providers for transcription.
  • Location Data. If you grant permission, approximate or precise location to deliver hyper-local recommendations.
  • Purchases & Billing Metadata. Receipt/transaction metadata from Apple/Google. We do not receive or store your full card/bank information.
  • Usage, Device & Diagnostics. Events and limited device data via analytics/crash tools.
  • Support Communications. Messages and attachments you send us to resolve issues.

3. How We Use Your Information

  • Provide core features (voice guidance, recommendations, translations, itinerary help).
  • Validate in-app purchases and manage your entitlements.
  • Improve reliability, safety, and performance; prevent abuse and fraud.
  • Communicate about updates, changes to terms, and important notices.
  • Comply with legal, tax, and accounting obligations.

4. Third-Party Services

We integrate with providers including Foursquare/Google (places/maps), NOAA (weather), OpenAI/Google (voice & AI), Apple/Google (app stores), and RevenueCat (entitlements).

5. In-App Purchases & Payments

Payments are handled by Apple or Google. Your card/bank data never touches our servers. We retain purchase records for up to 7 years for tax/audit and fraud prevention.

6. Data Sharing

We do not sell your personal information. We share data with service providers acting on our behalf, when required by law, and in aggregated/de-identified form.

7. Retention

  • Account data: Kept until you delete your account or after 24 months of inactivity.
  • Voice audio: Raw audio deleted within 30 days; transcripts persist until you delete them.
  • Purchase records: Up to 7 years.
  • Analytics/crash logs: 12–24 months.

8. Security

Transport encryption (TLS), encryption or hashing of sensitive data at rest, least-privilege access, and monitoring.

9. Your Rights & Choices

You can disable Location or Microphone anytime in your device settings. Email [email protected] to request data access, export, or deletion.

10. Children’s Privacy

The Service is not directed to children under 13. We do not knowingly collect data from such users.

11. International Users

Data is processed in the United States. Where required, we rely on appropriate safeguards for cross-border transfers.

12. Regional Disclosures

  • GDPR (EEA/UK): Legal bases include contract performance, consent, legitimate interests, and legal obligation.
  • CCPA/CPRA (California): We do not sell or share personal information for behavioral advertising.

13. Changes to This Policy

We may update this policy. Material changes will be prominently noticed in-app or on our site.

14. Contact Us

JNSQ Labs Holdings LLC Manoa Innovation Center 2800 Woodlawn Drive, Suite 101 Honolulu, HI 96822 USA Email: [email protected]

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